Case Summary
| Item | Details |
|---|---|
| Client | Australian candle brand |
| Industry | Candle manufacturing |
| Product Type | Designer-inspired candle fragrance oils |
| Key Highlight | From sample testing to stable supply with free new-scent sampling support |
| Shipping | Sea DDP (30–40 days) |
Background
An Australian candle brand reached out through our website looking for designer-inspired fragrance oils for their candle production. The brand was in a growth phase and needed both quality products and reliable supply chain support.
Sample Phase
The client initially tested over 20 designer-inspired fragrance oil samples and was highly satisfied with the quality. They originally planned to select 10 scents, but to manage initial project risk, they finalized 5 scents for the first order of 30kg.
Sampling Support for Product Expansion
To help the client maintain a steady product refresh cycle, we proactively offered 10 additional designer-inspired fragrance oils for free testing. The client responded positively and requested to expand the sample range further.
In the end, the testing pool grew to over 20 scents — including both the client’s own selections and our best-selling recommendations based on market feedback. This approach not only met the client’s sourcing needs but also gave us better insight into their market positioning.
Logistics Service
We offered the client two flexible shipping options to Australia:
- Air DDP: 10–15 days
- Sea DDP: 30–40 days
The client chose Sea DDP. Throughout the process, we maintained full transparency — including progress updates, packing photos, container loading status, and tracking links — so the client could monitor the order status at every stage.
Current Status
The client has expressed strong satisfaction with both product quality and service support, and has confirmed that we are considered one of the most important fragrance oil suppliers in their vendor list.
The partnership has now entered a stable phase. The client is actively exploring additional scents and product categories with our support.
Client Feedback
“The sample quality exceeded our expectations. Offering free samples for new scents helped us save a lot of time in product selection. The shipping process was also very transparent — we could track every batch clearly. You are already one of our most important partners in our supplier system.”
— Australian Client
Key Highlights
- From samples to orders: 20+ samples tested → 5 scents first order → continuous expansion
- Proactive sampling support: 10 free new scents offered → client expanded to 20+ scents
- Transparent logistics: Sea DDP with real-time updates, packing photos, container status, and tracking links
- Client recognition: Listed as a “very important fragrance oil supplier”
Why Choose Us?
- Low-risk sampling: Supports multiple scent testing to reduce selection risk
- Proactive product expansion: Free new scent samples to help clients stay competitive
- Flexible logistics: Air/Sea DDP options with full tracking transparency
- Consistent quality: Sample-to-bulk consistency that builds trust
- Reliable supply chain support: Responsive communication from sampling to reorders
Related Products
- [Designer-Inspired Fragrance Oils]
- [Request Free Samples]
- [Candle Fragrance Oils]
